We want you to love your BUM BUM experience! If for any reason you’re not completely satisfied with your Sol de Janeiro purchase, we offer hassle-free returns within 30 days.
What can be returned?
- New or gently used products
- Full or partial orders (except for items purchased as part of a set or bundle)
How to return:
- Visit our Return Portal to initiate your return.
- Items must be returned in their original product packaging.
Return considerations:
- If your order included a free gift with purchase (GWP) due to a promotion, and your return reduces the order value below the GWP threshold, the GWP must be returned with your other items. Failure to return the GWP may result in a reduced refund by the GWP’s retail value.
- Sol de Janeiro reserves the right to deny returns that don’t meet our criteria or appear fraudulent.
Where can I return products?
- We can only accept returns for products purchased directly through our website.
- Products purchased from third-party retailers like Sephora must be returned or exchanged according to their return policy.
What happens after I return my items?
- Once your return is received and inspected, we’ll issue a full refund to your original form of payment within 1-3 business days.
- You’ll receive an automatic email confirmation, and the refund should appear in your bank statement within 7-10 business days depending on your financial institution.